You agree to indemnify and hold Tiny Stays and the land owner harmless from all claims, actions, damages, cost and expenses including legal fees arising from or in connection with your stay in our accommodation. This includes damages, insurance, loss due to fire, loss due to misadventure, theft, and injury and death, whether they are inflicted or experienced in our accommodation or on the surrounding property.
The minimum stay from Sunday to Thursday nights is 1 night, 2 night minimum booking on Friday, Saturday and public holidays. We may open up the occasional 1 night weekend stay if it sits between other bookings. All 1 night stays attract a $40 charge to cover costs such as cleaning, linen and consumables that would normally be split over multiple nights.
BOOKING CHANGES AND CANCELLATIONS:
All bookings that are made subject to these terms & conditions. All cancellations or changes to your booking must be made via email or by phone. In the event of a cancellation of a fully paid booking, Tiny Stays applies the following rules:
If your booking is more than 21 days from check-in:
Guests will be allowed to change the date of their booking once per booking free of charge. Any changes or cancellation in addition to the first booking will result in a forfeit of 100% of the booking amount.
Guests can choose to be issued a gift card with a 12 month validity in place of their booked date.
Refunds will incur an admin fee of 10% of the total booking cost.
If your booking is within 21 days of check-in:
Date changes or cancellations will result in a forfeit of 100% of the booking amount.
We will not offer refunds for guests who depart early. We reserve the right to cancel "no shows". All monies paid will be forfeited. Discretion will be used by management in extenuating circumstances.
Cancellations due to COVID 19:
We are keeping a close eye on any updates and recommendations from state health authorities and the Australian Government to ensure your stay is safe, and we will be in touch with you directly if there are important updates that may affect your stay.
If you test positive within 7 days of your arrival date please contact us at firstname.lastname@example.org. Please see the table below for more information on our COVID-19 refund and cancellation policy:
|Government Imposed lockdowns||100% credit.||No evidence is required; this will be in the event of a statewide lockdown.|
|Greater than 7 days||Lockdown orders do not exceed 7 days. Therefore, guests should still be able to stay.||Guest must send evidence of positive RAT test received via text message from the government and their ID.|
|Greater than 48 hours||No refund. Credit to the value of 50% of your booking.||Guest must send evidence of positive RAT test received via text message from the government and their ID.|
|Less than 48 hours||No refund. Credit to the value of 30% of your booking.||Guest must send evidence of positive RAT test received via text message from the government and their ID|
Credit to the value of the booking, valid for 12 months if suitable dates cannot be immediately decided upon. Covid-19 reschedules / Covid-19 booking credits issued will be treated as a guest date change as mentioned above. Any additional changes or cancellations will result in a forfeit of 100% of the booking amount.
Door codes will be made available prior to arrival. Check-in Time is 3pm. Check-out time is 11am, unless organised prior.
The number of guests should not exceed the number stated on the booking application.
Our accommodation is on rented land from amazing local farmers, land owners and wineries; please be courteous of this and make sure you leave the land and house as you found it.
When leaving our tiny house house at any time, please ensure that ALL electrical appliances and lights are turned off and that all doors and windows are locked.
Our tiny houses are strictly no smoking. Please do not smoke inside of the premises. Smoking is permitted in the outdoor areas only and please use the ash trays supplied and make sure you don't leave butts around the property.
We at Tiny Stays have a strict no party policy. If you want to party head out to one of the amazing local pubs or clubs.
Due to the surrounding farmland, unfortunately Tiny Stays is not pet friendly. Sign up to our mailing list & we will let you know when we have pet friendly accommodation options in the future.
EQUIPMENT AND FACILITIES PROVIDED:
Our Tiny Houses are off-grid and as a result may fail to provide essential services such as water, gas, power etc. We therefore do not guarantee that you will have any of these items during your stay and recommend you bring essentials with you.
All equipment and facilities are provided at the discretion of Tiny Stays and while every attempt is made to ensure that such equipment is in working order for the duration of the rental period, should a breakdown or some other situation occur that renders non-essential element unusable, Tiny Stays does not take responsibility for replacing or refunding the guest for the lack of use of these equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such items as stove, toilet, shower, fridge, running water, BBQ and sink. The guest must report any inoperative or defective equipment to Tiny Stays immediately. We will make every reasonable effort to have repairs made as soon as possible. While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent, rebate, or refund will be issued for a mechanical failure of any appliances.
We recommend you consider your dates carefully. We cannot consider or offer refunds due to adverse or inclement weather or other circumstances beyond our control. We strongly recommend you take out cancellation insurance to cover your reservation for severe weather (high/low weather, rain, hail, wind etc) and/or natural disasters. Please note that travel insurance will not cover any change in plans or disinclination to travel on your part due to rain or overcast weather.
Tiny Stays reserves the right to move any Tiny House at any time. If a Tiny Stays unit must be moved in advance of an upcoming booking, we will make every attempt to inform the guest of the location change before their stay.
BREAKAGES AND DAMAGES:
We are only human, sometimes these things happen; but please tell us if there are any breakages or damages!
Credit card details are held by us for security purposes. We expect that the premises are returned to us in the condition presented upon arrival.
You are liable for any damages caused by you or your accompanying party exclusive to the effects of normal wear and tear. This includes: damage to the Tiny House, surrounding land, landowner assets; damage to or loss of animals (including both wildlife and livestock); and/or failure to properly exit the house (e.g. failure to close windows/doors).
Gift vouchers are valid for 36 months and are not refundable or exchangeable for cash.
Gift vouchers cannot be extended past the expiry date and the recipient must book and stay before the expiry date. Any unused amounts will be forfeited.
Gift vouchers are subject to availability and cannot be used in conjunction with any other promotions or special offers.
Gift vouchers used on long weekends and public holidays must have a 2 night minimum booking. This means that an additional payment may be necessary if your gift voucher is only for 1 night.
Tiny Stays recommends booking in advance to avoid disappointment.
If you have any other questions which haven't been covered above feel free to get in touch via our contact us page