You agree to indemnify and hold Tiny Stays and the land owner harmless from all claims, actions, damages, cost and expenses including legal fees arising from or in connection with your stay in our accommodation. This includes damages, insurance, loss due to fire, loss due to misadventure, theft, and injury and death, whether they are inflicted or experienced in our accommodation or on the surrounding property.
The minimum stay from Sunday to Thursday nights is 1 night, 2 night minimum booking on Friday, Saturday and public holidays. We may open up the occasional 1 night weekend stay if it sits between other bookings. All 1 night stays attract a $30 charge to cover costs such as cleaning, linen and consumables that would normally be split over multiple nights.
BOOKING CHANGES AND CANCELLATIONS:
All bookings that are made subject to these terms & conditions.
All cancellations or changes to your booking must be made via email or by phone. In the event of a cancellation of a fully paid booking, Tiny Stays applies the following rules:
If your booking is more than 21 days from check-in:
- Guests will be allowed to change the date of their booking once per booking free of charge. Any changes or cancellation in addition to the first booking will result in a forfeit of 100% of the booking amount.
- Guests can choose to be issued a gift card with a 12 month validity in place of their booked date.
- Refunds will incur an admin fee of 10% of the total booking cost.
If your booking is within 21 days of check-in:
- Date changes or cancellations will result in a forfeit of 100% of the booking amount.
We will not offer refunds for guests who depart early. We reserve the right to cancel "no shows". All monies paid will be forfeited.
Discretion will be used by management in extenuating circumstances.
Cancellations due to COVID 19:
If a guest is unable to travel during the time of their booking due to COVID-19 travel restrictions we allow guests to reschedule their stay to a future suitable date. We can also issue a credit to the value of the booking, valid for 12 months if suitable dates cannot be immediately decided upon.
EQUIPMENT AND FACILITIES PROVIDED
Our Tiny Houses are off-grid and as a result may fail to provide essential services such as water, gas, power etc. We therefore do not guarantee that you will have any of these items during your stay and recommend you bring essentials with you.
All equipment and facilities are provided at the discretion of Tiny Stays and while every attempt is made to ensure that such equipment is in working order for the duration of the rental period, should a breakdown or some other situation occur that renders non-essential element unusable, Tiny Stays does not take responsibility for replacing or refunding the guest for the lack of use of these equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such items as stove, toilet, shower, fridge, running water, BBQ and sink. The guest must report any inoperative or defective equipment to Tiny Stays immediately. We will make every reasonable effort to have repairs made as soon as possible. While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent, rebate, or refund will be issued for a mechanical failure of any appliances.
Tiny Stays reserves the right to move any Tiny House at any time. If a Tiny Stays unit must be moved in advance of an upcoming booking, we will make every attempt to inform the guest of the location change before their stay.
BREAKAGES AND DAMAGES:
Tiny Stays recommends booking in advance to avoid disappointment.
If you have any other questions which haven't been covered above feel free to get in touch via our contact us page